Ongoing Technical Support
What's Covered
Help whenever you need it
Technical issues shouldn’t interrupt learning. NEDU’s Ongoing Technical Support ensures every teacher has a direct line to expert help — whether it’s a platform glitch, a kit wiring question, or a curriculum integration challenge.
⚡ Real-Time Troubleshooting
Get fast responses to platform issues, login problems, broken links, or content errors — via WhatsApp, email, or the NEDU help desk during school hours.
📋 Classroom Workflow Integration
Support for integrating the NEDU platform into your existing classroom workflow — including how to sync it with school management tools and grading systems.
🔌 Hardware Kit Support
Dedicated support for InnoKit, KoraKit, and Trek Robot — including circuit debugging, component replacement guidance, and wiring diagrams.
📞 Contact Support
WhatsApp: +250 780 690 502
Email: info@nedu.rw
Hours: Monday – Saturday, 8:30 AM – 7:30 PM
Address: Room 18, City Plaza, 1st floor, Nearby Stairs, KN 2 St, Kigali
For urgent classroom issues, WhatsApp is the fastest channel — average response time under 15 minutes during school hours.
🎯 Priority Support for Schools
Schools enrolled in the NEDU School STEM Program Setup receive priority support — guaranteed response within 2 hours during school days. Dedicated account managers are assigned to schools with 5+ enrolled teachers.
